Program Support Center | Acquisition Management Services

News—Service Director's Corner

Fourth Quarter, FY 2016 - Issue 4

Increased Focus on the Customer Experience

Earl Pinto Photo
Earl Pinto, Director, Acquisition Management Services, PSC

“The feedback we have received from our customers as a result of focusing on the customer experience has reinforced the importance of continual communication with each customer through face-to-face meetings, conference calls, newsletters, emails, status updates, and any other means to ensure that all concerns are addressed promptly and to highlight processes most beneficial to them. You can expect further improvements in this regard in fiscal year 2017.”

Actions taken by PSC Acquisition Management Services in FY 2016 to improve the customer experience include:

Performance Metrics Established:

Communication with Customers Enhanced:

Acquisition Processes/Templates Standardized: